Altice Portugal is the largest communications company in Portugal, it is not a publicly traded company it is 100 percent owned by the Altice group. Altice owns MEO, the largest landline operator in Portugal. Its operating brands include MEO, a quadruple play service provider and SAPO, an ISP, and a producer of web content. Portugal Telecom also owns Altice Labs (formerly known as PT Inovação), an IT services and research and development company; PT Contact focused on the business of managing contact centres.
Amdocs (DOX), a leading provider of software and services to communications and media companies, announced on 5th September 2019, that it has signed a strategic digital transformation agreement with Altice Portugal. Using open and modular solutions and services from the amdocsONE portfolio, Amdocs will help Altice Portugal centralize, automate and digitize operations across its wireless, wireline, broadband Internet and television lines of business, for both consumer and enterprise customers. By migration from multiple legacy systems to amdocsONE, Altice Portugal will be able to improve business agility and IT velocity to ensure a true digital-first experience for its customers. We recognize the need to continually modernize to provide world-class services to our enterprise and consumer customers,” said Alexandre Fonseca, Chief Executive Officer at Altice Portugal. “Amdocs will help us deliver on customer expectations for simplicity by transforming several critical business processes, such as product definition, lead management, enterprise price configuration, order entry, and billing. With Amdocs’ business-value-driven approach focused on the customer experience, we will be able to bring a rich set of innovative new services and experiences to our customers, faster.”
“Organizations that focus on customer experience outperform the market by a significant margin,” said Gary Miles, chief marketing officer at Amdocs. “We are very proud to have been chosen to modernize, automate and digitize Altice Portugal’s business, and enable it to deliver on its commitment to improving people’s lives and businesses.” With major tech giants setting up camp at Portugal the domestic companies have started advancing and modernizing to keep up with the competition.