Digital business support systems (BSS) are being adopted by the telecommunications service provider (or telco) to conduct business operations and cater to their wide range of customers. The North American mobile virtual network operators market is among the most mature and developed markets in the world. The digital business support system market has been positively influenced due to the developed mobile virtual network operators in the region. The structure of the U.S. telecommunications industry has changed dramatically over recent decades. Telecommunication network providers are increasingly adopting a modern development process for their business support system. By embracing the tenets of iterative development, continual feedback, and greater use of automation in testing, deployment, and monitoring, telecom network operators are fastening the implementation of business support system extensions and standalone solutions.

Angola Telecom, an Angola-based telecommunication and internet service provider, collaborated with CSG’s partner, Satec for deploying CSG Interconnect, a revenue management solution, for the organization’s wholesale operations. CSG is a U.S.-based multinational corporation engaged in providing business support systems solution and services and catering to telecommunications industry. Furthermore, growing number of startups and other new entrants across U.S. and Canada in the digital business support system market are offering specialized solutions to cater to similar demands, thereby pacing the growth of the industry.

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In terms of revenue, the global digital business support system market stood at US$ 2,798.59 Mn in 2018 and is anticipated to reach US$ 9,819.25 Mn by 2027, expanding at a CAGR of 15% during the forecast period (2019 – 2027).

The North America digital business support system market is anticipated grow tremendously in the coming six years owing to the rapid shift of telecom operators towards automated systems. They are embracing new methods for deploying and running their digital business support systems. Simultaneously, the vendors are developing expanded platforms and risk-sharing business models, enabling the operators to more quickly implement digital business support systems. Hence, the collaborative approach between the telecom and digital business support system market vendors is expected to positively influence the market growth.”

The detailed research study provides qualitative and quantitative analysis of the global digital business support system market. The digital business support system market has been analyzed from demand as well as supply side. The demand side analysis covers market revenue across regions and further, across all the major countries. The geographical analysis done emphasizes on each of the major countries across North America, Europe, Asia Pacific, Middle East, Africa, and Latin America.

Some of the major players operating in the global digital business support system market are 6d TechnologieS, ALEPO, Arbeit Consultancy, Atos SE, BearingPoint, Capgemini, Comarch SA, CSG, Huawei Technologies Co., Ltd., Mahindra ComViva, MYCOM OSI, Netcracker Inc., Nokia, OPENET, PETER-SERVICE, JSC, Qvantel, Rashed Al Makhawi Enterprises L.L.C., SAP, Tech Mahindra Limited, Telefonaktiebolaget LM Ericsson, and The Broadleaf Group amongst others.

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By Component
  • Solutions
    • Revenue and Billing
    • Customer Management
    • Order Management
    • Product Management
    • Sales and Marketing Management
    • Others (Inventory and Number Management, Policy Management and Back Office Process Management, Etc.)
  • Services
    • Managed
    • Professional
By Deployment Model
  • Cloud-Based
    • Public
    • Private
    • Hybrid Cloud
  • On-Premise
By Organization Size
  • Small and Medium-Sized Enterprises
  • Large Enterprises
By End-User
  • Telecommunications
  • Utility
  • Media and Entertainment
  • Government
  • Others
By Region
  • North America
    • U.S.
    • Canada
    • Mexico
    • Rest of North America
  • Europe
    • France
    • The UK
    • Spain
    • Germany
    • Italy
    • Nordic Countries
      • Denmark
      • Finland
      • Iceland
      • Sweden
      • Norway
    • Benelux Union
      • Belgium
      • The Netherlands
      • Luxembourg
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • New Zealand
    • Australia
    • South Korea
    • Southeast Asia
      • Indonesia
      • Thailand
      • Malaysia
      • Singapore
      • Rest of Southeast Asia
    • Rest of Asia Pacific
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • Egypt
    • Kuwait
    • South Africa
    • Rest of Middle East & Africa
  • Latin America
    • Brazil
    • Argentina
    • Rest of Latin America
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